Frequently Asked Questions

1.) How can I get a quote for rentals?
You can call the office 714-491-1200 or contact us via email on the contact page or at info@eprentals.com.

2.) How far in advance do I need to place an order?
The sooner the better.  We don't have a specific time frame.

3.) Do you deliver?
We do offer delivery service for a fee.  The fee is determined by the city and rental equipment.

4.) Can I pick up the rentals?
Most items can be picked up but not all of them.  If you choose to pick up/drop off the person picking up would need to be able to load/unload the equipment and bring any tie downs or ropes you may need.

5.) Do I need to wash the linens before I return them?
No, we send them to a company to launder them.  Linens must be shaken free of debris.  Linens that have wax, burn marks or damage will be billed to customers credit card on file.

6.) Do I need to wash the china before returning it?
No.  China, glass, flatware and food service equipment shall be returned rinsed free of debris/liquids and placed in original shipping crates.  Equipment not rinsed upon return will be charged a cleaning fee.

7.) If I rent an item from you and do not use it, do I still get charged?
Yes, you do.  When a customer rents an item from us, it removes that item from our inventory, and therefore making it unavailable for us to rent to another customer. 

8.) Do I need to make an appointment to come visit your office?
Yes, it is recommended to make an appointment.

After Hours Emergency service:  In the event of a party rental emergency (i.e. items not working properly, problems with a tent, etc.) we do provide 24- hour assistance.  Please call our office at 714-491-1200 Leave a detailed message and we will return your call.